Terms of Service

What can you expect from me?

The attractiveness of my ranting counselling service is the provision for sharing personal problem experiences, thoughts and feelings, in a safe, confidential (see privacy and confidentiality page for full details) environment without judgement and opinion. I will listen to you with empathy and I will help you navigate and process what is going on for you. 

I am passionate about helping others with the use of counselling therapy. My hope, is that you will leave our counselling therapy sessions feeling you have off-loaded stress and identified a more positive and sustainable way forward. I am confident that you will feel able to tackle life with an improved awareness and understanding of your thoughts, feelings and behavioural processes. 

If during the session there is a clear need for additional specific counselling help, I would always take the ethical position to provide you, the client, with opportunities to attain further help and provide suitable information to make those arrangements.

My extensive experience working in multiple industries particularly my 20 year career in a public sector role, linked with varied personal experience of mental and physical trauma, and working as a counsellor for an established Winchester based charity, make me someone who can listen to you without judgement, without opinion and with unconditional positive regard, congruence and empathy. 

'Book a Rant' with Adult Counselling Therapy Ltd is a one-to-one counselling service. I hold appropriate insurance cover for the counselling services I provide and the location of my practice room. This document will show any updates made in this regard and I make every effort to ensure my services are ethically sound. 

My 'BOOK A RANT' listening service is for anyone over the age of 18.

What can I expect from you?
 

I expect my clients to be respectful towards me. I expect my clients not to be under the influence of alcohol or recreational drugs during our counselling sessions. I am here to enable you to talk about your problem thoughts, feelings and behaviours in a safe space, however, counselling will not be of any benefit to you if you are intoxicated in anyway during the therapeutic session. 

Service cost. Each session is £66 per 50 minute counselling therapy session whether face to face or over video call. 

Please note, that I work with clients who commit to a regular weekly session during our therapeutic relationship. It is important that there is momentum to your therapy experience so you can benefit fully from the process.

The duration of your counselling time with me is something you are in control of. It can be decided together during a conversation with me during any session. I suggest a minimum of 6-12 sessions to start with, any less might not provide you with adequate time to make sound personal gains. 

My hope is that our sessions will be something you look forward to. Please remember to keep the appointments made and please do not be intoxicated in anyway. In these circumstances the full session fee will be charged but no session can take place. Thank you. 

How do I access this ranting service?

1. Click on one of the 'BOOK A RANT' website links, complete the contact page on the website and send a message with your enquiry and contact details, or email contact@adultcounsellingtherapy.co.uk. 

2. I will send you a 'Book a Rant' application form for completion and return. This form will ask you for some personal details including what you are looking to gain from your sessions. The reason for this is so an initial assessment can be made as to whether I am the right therapist, with the required knowledge and availability, to suit your needs. Please see Privacy Policy page for for details on data management.

3. I will ring you on the number you provide and let you know if I am able to provide you with counselling that meets your needs. If I can, I will offer you a regular date and time for your counselling sessions and send you a contract via email for your perusal. The contract will need to be agreed and signed in the first session if in person, or electronically if online. If I am not able to offer you counselling I will delete all details I have for you. If I do provide you with counselling therapy I will keep your details safe as per the policy (See 'Privacy and Confidentiality Policy' page). 

4. Payment - Sessions are 50 minutes duration and cost £66 per session payable in advance - Please note - Adult Counselling Therapy Ltd has a NO CASH policy. Payment is to be made via card machine at the therapy room, or I can send an online link via email for use prior to any session or group of sessions, should you wish to pay for multiple visits in one go. I will provide an invoice for your records upon request.

5. I will then hold a session with you at the therapy room or I will make contact with you at our agreed date and time via video call as previously arranged. The first session will include a review of our contract and I will ask you to complete an overview assessment form (Core10) which involves answering ten quick questions to help me understand the current difficulties you are experiencing. I will also ask you to complete the same form during our final session together, to monitor the progress made.

6. Cancellations or missed appointments - if you wish to cancel an appointment, a minimum of 24 hours notice is required, otherwise the full fee for the missed session will remain payable. Additionally, for sessions cancelled by you, with more than 24 hours notice: 1 session in any retrospective 4 week period will incur no charge, however, 2 or more cancelled sessions in any retrospective 4 week period will incur a charge of half the normal fee per session to cover costs associated with holding the slot available. 

I will endeavour to give you reasonable notice of any sessions I need to cancel and there will be no charge to you for these cancellations. 

If you miss two consecutive sessions and do not make contact I will assume you no longer wish to continue therapy and I will make our timed slot available to another client. 

No availability? - If I am able to support you through a counselling process, but I am unable to offer you a regular slot immediately, I can put you on a waiting list and contact you as soon as a place becomes free. You may then decide whether or not you still require the service. 

Contact between sessions - is usually limited to administrative issues, for example rearranging or cancelling appointments. For this purpose please email contact@adultcounsellingtherapy.co.uk - I will endeavour to respond within 1-2 working days, although this is not always possible.

Please note I do not accept 'friend requests' from clients on social media.

Complaints - if for any reason you are unhappy with your therapy, please feel able to discuss this with me. Formal professional conduct complaints can be raised through the BACP (British Association for Counselling and Psychotherapy). 

Please note - this is not a crisis service. If you need to talk to someone urgently about a mental health related matter please call Samaritans 116123, NHS 111, or emergency service via 999 if required. 

Accessibility for those with impaired vision - I hope I have made the website accessible, clear and easy to read, as well as easy to navigate around. I have used larger than normal text to allow those with visual impairment to read the content more easily. I am more than happy to assist anyone who wishes to view this information in a different format or larger text, if required. 

Dyslexia friendly - where possible the text within this website is light on dark background and paragraphs are also left hand aligned, to aid those who have to manage dyslexia. 

Thank you for your interest in Adult Counselling Therapy Ltd. 

Best Wishes

James